Frequently Asked Questions

Have a question? Browse our most frequently asked questions below. If you need further assistance, we're always happy to help.

Prescriptions & Eye Exams

How do I get a prescription?

You can schedule an eye exam through one of our trusted partners. We offer two convenient options: set up a mobile eye exam at your home, or find an eye exam location near you. You can also visit our Authorized Centers for in-person care.

How do I order prescription eyeglasses or contact lenses?

We've made the process simple. Follow our step-by-step guides: How to Order Suitable Eyeglasses or How to Order Contact Lenses.

Shipping & Delivery

How long does shipping take?

Shipping times vary by destination and product type. Please refer to our Shipping Policy for full details on processing and delivery timelines.

Do you offer international shipping?

Yes — we ship to 7 countries. Visit our Shipping Policy page for the full list of supported destinations and any applicable rates or restrictions.

How do I track my order?

Once your order ships, you'll receive a tracking link via email. You can use that link to follow your package in real time through our order tracking system.

Returns & Refunds

What is your return policy?

We want you to love your purchase. Please review our Refund Policy for complete details on eligibility, timeframes, and how to initiate a return.

Can I return prescription lenses?

Prescription lenses are custom-made to your specifications and are considered a final sale. They cannot be returned or exchanged unless there is a manufacturing defect. Please double-check your prescription details before placing your order.

Payments & Subscriptions

What payment methods do you accept?

We accept Shop Pay, Apple Pay, and Google Pay, as well as all major credit and debit cards for a fast, secure checkout experience.

Do you offer subscriptions?

Yes — subscriptions are available on select products, making it easy to reorder contact lenses and other essentials on a schedule that works for you. Look for the subscription option on eligible product pages.

Loyalty & Membership

Do you offer a loyalty program?

Yes! The LENSMAKE Membership program rewards you for every purchase. Visit our LENSMAKE Membership page to learn about the benefits and how to join.

Customer Support

How do I contact customer service?

Our team is here to help. You can reach us by phone at +1 224-541-4310. We're happy to assist with orders, prescriptions, product questions, and more.