Refund policy

Our Commitment

We ensure that customers feel confident and extremely satisfied when making a purchase. We want you to love your new eyewear. If something doesn't meet your expectations, we're here to help.

Frame Returns

Unworn, undamaged frames can be returned within 30 days, except for:

  • Sale merchandise
  • Frames with lens add-ons or upgrades (e.g., prescription lenses, tinted lenses, polarized lenses and contact lenses)

Returns must include original packaging, cases, and cloths. LENSMAKE provides a shipping label via our return portal for returnable items.

Return Process

  • Ship returns only through UPS locations or UPS Stores and other Regional Authorized Shipping Partners.
  • Obtain a receipt confirmation from UPS for record-keeping.
  • LENSMAKE is not liable for returns shipped from unauthorized locations.
  • Request a return through our portal for eligible items.
  • You are responsible for shipping and insurance.
  • We recommend using FedEx or UPS with delivery confirmation.
  • LENSMAKE will process refunds upon receiving eligible items.

Fees

  • First return on eligible items is free
  • Subsequent returns incur a $25 handling fee, deducted from your refund

Lens Orders

All orders containing lenses are final sale. LENSMAKE offers a one-time, no-cost prescription change within 90 days under our Prescription Warranty.

Initiating a Return

  • Returns are accepted for products purchased through LENSMAKE only.
  • Log in to your account or visit our returns portal to initiate a return. Select either a refund or store credit.
  • Return requests must be received within 30 days of the order date.
  • Allow 5-10 business days for processing, and up to 10 business days for refunds to appear, depending on your bank.

Order Modifications

Modifications or cancellations can be made within one hour of purchase. Contact us via email, chat, or phone at +1 (224) 541-4310. We'll do our best to accommodate requests beyond this window.

Post-Purchase Service

For frame adjustments or fittings, our network of eyewear stores is available. Contact LENSMAKE for assistance if you need recommendations or are not near a network store.