Refund Policy

Refund Policy

Our Commitment

At LENSMAKE, your satisfaction is our priority. We want you to be completely happy with your purchase. If you're not satisfied, we're here to help with our straightforward refund policy.

Refund Eligibility

Refunds are available for eligible returns within 30 days of the order date. To qualify for a refund:

  • Items must be unworn and undamaged
  • Original packaging, cases, and cloths must be included
  • Return request must be initiated within 30 days of order date

Non-Refundable Items

The following items are not eligible for refunds:

  • Sale or clearance merchandise
  • Frames with prescription lenses, tinted lenses, or polarized lenses
  • Contact lenses (all lens orders are final sale)
  • Items damaged due to misuse or normal wear

Refund Process

  1. Initiate Return: Log in to your account or visit our returns portal to request a refund
  2. Ship Items: Use the provided shipping label and send items via UPS or authorized shipping partner
  3. Inspection: We'll inspect returned items upon receipt (5-10 business days)
  4. Refund Issued: Approved refunds are processed to your original payment method
  5. Receive Refund: Allow up to 10 business days for refunds to appear, depending on your bank

Refund Fees

  • First return on eligible items is free
  • Subsequent returns incur a $25 handling fee, deducted from your refund
  • You are responsible for return shipping costs unless the item is defective or we made an error

Store Credit Option

Prefer store credit instead of a refund? You can choose to receive store credit for the full value of your return, which can be used on any future purchase with no expiration date.

Prescription Warranty

While lens orders are final sale, LENSMAKE offers a one-time, no-cost prescription change within 90 days under our Prescription Warranty. Contact us if your prescription has changed.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at +1 (224) 541-4310 or via email. We'll arrange for a replacement or full refund at no cost to you, including return shipping.

Order Cancellations

Orders can be cancelled within one hour of purchase for a full refund. After this window, standard return policies apply. Contact us as soon as possible if you need to cancel.

Contact Us

Questions about refunds? Our customer service team is here to help:

Phone: +1 (224) 541-4310
Email: support@lensmake.com

Last updated: December 29, 2025